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Customer retention is incredibly important if you want to succeed in the business world. Research shows that almost 80% of sales in the average company come from existing buyers. That means you need to keep people spinning on your wheel, and that requires the use of modern tech. Today, you’re going to learn how you can use computer devices to encourage customers to spend more cash. Sometimes you just need to keep your company in the forefront of their minds. Thankfully, that is much easier today than it once was.
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Build mailing lists
Every business owner should send marketing emails to their customers once each week. That means you need to build a large mailing list and purchase some software to handle the process. In most instances, you can automate everything to save time. Whenever someone makes a purchase through your website, just add their details to your database. You have to include a link at the bottom of each email that gives them the option to unsubscribe. However, most people aren’t going to do that, and so your mailing list will grow fast.
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Send text messages
There are many SMS API tools you could use to stay in touch with your customers. Some of you might use them already when providing information about delivery times for product purchases. Linking an SMS API to your website or application will mean you can send multiple messages at the same time. You can also keep track of the times they were delivered to your customer’s devices. The basic rule of thumb is that you need to ensure your customers and clients are always thinking about your brand.
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Run video conferences
Some business owners benefit from running free live video conferences online. That is especially a good idea if you sell complex products to a niche market. Explaining the ins and outs of your product design and answering questions in real time is a good idea. It will encourage more people to make purchases, and it will personalise your operation. Consumers tend to feel more confident when purchasing from a brand of which they are familiar. So, don’t be afraid of putting your face on the business name and letting people learn more about you.
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Launch a forum
For whatever reason, millions of people like to discuss their favourite subjects via online forums. Perhaps you could launch one dedicated to matters within your industry? You can add information that helps to exert your authority, but you can also learn a lot about your customers. People will publish posts about issues and recent news which could save you a lot of time and effort. When you know what people want to hear, it’s easier to satisfy their needs.
Now you know how to retain your customers using modern tech, there should be nothing standing in your way. Failure to take heed and implement the tips on this page could mean your business never succeeds. Just remember to keep in touch with your customers, and everything should be fine. Of course, there are many alternative techniques you could try. We just wanted to list the most popular.
